BURAM SHIVA PRASAD
Customer Service & Operations Professional | Aspiring Gaming Team Member
Leicester, UK.About
Dedicated customer service and operations professional with a proven background in hospitality, committed to creating engaging and compliant customer environments. Skilled in maintaining high standards of service, cleanliness, and operational efficiency in fast-paced settings. Eager to leverage strong interpersonal skills and compliance awareness to excel as a Merkur Slots Team Member, ensuring exceptional guest experiences and adherence to gaming regulations.
Work
Hyderabad Cafe
|Service & Hospitality Assistant
Hyderabad, Telangana, India
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Summary
Managed guest relations and dining operations, ensuring high service standards and customer satisfaction in a fast-paced cafe environment.
Highlights
Greeted and engaged with an average of 50+ guests daily, cultivating rapport to ensure a welcoming and positive dining experience.
Managed accurate order taking and prompt delivery of food and beverages, contributing to efficient service flow and customer satisfaction.
Maintained impeccable cleanliness and organization across all dining areas, upholding high hygiene standards and enhancing guest comfort.
Resolved diverse customer queries and minor issues professionally, effectively de-escalating concerns and preserving positive guest relations.
Collaborated effectively within a fast-paced team environment, consistently supporting smooth service operations during peak hours.
Amazon
|Warehouse Associate (Part-time)
Hyderabad, Telangana, India
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Summary
Executed precise order processing and inventory management, consistently meeting productivity targets and upholding safety standards within a large-scale warehouse.
Highlights
Accurately processed an average of 100+ orders daily, ensuring precise item selection and packaging with minimal error rates.
Consistently met and exceeded daily productivity and quality targets, contributing to overall operational efficiency in a high-volume environment.
Maintained optimal inventory organization and workplace cleanliness, enhancing operational flow and reducing retrieval times.
Adhered rigorously to all safety standards and company procedures, fostering a secure working environment and minimizing incidents.
Efficiently utilized handheld scanners and warehouse management systems to track and manage stock, ensuring real-time inventory accuracy.
Education
De Montfort University
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MSc
Artificial Intelligence
Languages
English
Hindi
Telugu
Skills
Customer Service
Customer Service.
Guest Relations
Guest Relations.
Communication
Communication.
Interpersonal Skills
Interpersonal Skills.
Attention to Detail
Attention to Detail.
Cleanliness Standards
Cleanliness Standards.
Teamwork
Teamwork.
Independent Working
Independent Working.
Time Management
Time Management.
Multitasking
Multitasking.
Compliance Awareness
Compliance Awareness.
Safety Practices
Safety Practices.
Problem Solving
Problem Solving.
Regulatory Compliance
Regulatory Compliance.
Operational Efficiency
Operational Efficiency.